The Millennium Group
  • New York, NY, USA
  • Salary
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

This Site Manager role reports to the Operations Manager and is responsible providing services to our client and supervising a staff of 13 in the Mailroom and Reception areas. 


  • Oversee monthly reporting.
  • Responds to client issues and ensures appropriate escalation processes are followed by communicating critical issues to
  • Operations Manager without delay.
  • Prepare, maintain, review and update site Operations Manual.
  • Interface with the client contact on a daily basis.
  • Handle all materials received in the Mail room [receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.].
  • Inspect deliveries for suspicious or threatening items.
  • Pick-up, Inspect, deliver and process inter-office mail.
  • Supervise fine sort of inbound mail by name and mail stop.
  • Track misdirected or lost packages.
  • Prepare documentation associated with special mail handling.
  • Supervise and/or deliver mail to mail stops in accordance with daily scheduled mail runs.
  • Deliver overnight courier envelopes to recipients as required.
  • Prepare items for processing, shipment or transportation.
  • Ensure all inbound and outbound packages and accountable items are properly recorded and all required documentation included.
  • Other duties as assigned by customer and/or Operations Manager.


  • High school diploma or equivalent Associate degree preferred
  • Experience in various punch and binding equipment.
  • 1-3 years experience with Microsoft Office Software (Word, Excel,)
  • Excellent customer service skills; must possess a "can do" attitude.
  • Excellent communication skills both verbal and written.
  • Ability to effectively work individually or in a team environment.
  • Competency in performing multiple functional tasks. PowerPoint and excel a must
  • Attention to detail.
  • Assertive and resourceful; self-motivated; willing to ask questions, take initiative and be able to communicate clearly.
  • Consistently demonstrate professional demeanor, appearance and attitude.

 WATCH Where Service Matters:  

The Millennium Group
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