The Millennium Group
  • San Francisco, CA, USA
  • Salary
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

This Position will be servicing San Francisco, Oakland, Tri-Valley Areas

Provides leadership, training, and direction to Site Managers and/or Site Contacts to ensure contract compliance and employee development at the site level. Oversees implementation of and compliance to national procedures. Oversees and ensures account invoices and interacts with customer to ensure expectations are being met. This position is a key member of the marketplace management team and will be asked to work on special projects as needed as well as to assist in the day-to-day duties of his/her team. 


  • Design and document workflows and make appropriate recommendations that will positively impact operational effectiveness.
  • Ensures contracts are managed according to company standards, client specifications & customer requirements, by effectively supervising assigned personnel and validation of service quality.
  • Assists TMG Site Leadership in developing tactical and strategic products, services and/or programs to support the TMG's goals (financial, quality, production, customer service, operational efficiency, etc.).
  • Maintains efficient operation by holding direct reports accountable for quality & efficiency of work.
  • Analyzes the business unit's activities and trends and compares analyses against the service standards and best practices. Presents findings and works with the Site Leadership and other personnel to identify and implement strategies that will address tactical and strategic goals.
  • Meets training objectives and follows up on employee training progress and performance.
  • Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their performance and work quality.
  • Takes ownership of employee performance by ensuring regularly scheduled coaching time for Site Managers and Site Contacts to work with marginal performers.
  • Maintains adequate and quality personnel by interviewing, hiring, and by doing performance reviews; ensuring internal job openings are posted.
  • Maintains positive internal working relationships with all department employees by communicating in a professional manner and by providing constructive feedback.
  • Promotes an environment of integrity and responsibility in the workplace by creating a work environment where they "lead by example."
  • Completes required reports and other paperwork.
  • Performs other duties as assigned.


  • 4-year college degree is preferred; or equivalent experience in related field.
  • Proficiency in creating and conducting Quarterly Business Reviews (QBR's) for senior business stake holders.
  • Requires experience in setting goals by defining and prioritizing specific, realistic objectives.
  • Requires proven track record of leadership and integrity by possessing 5-7 years of related experience in Production, Office services; extensive management experience.
  • Requires experience in training by informal training sessions.
  • Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, sales, and production departments.

WATCH Where Service Matters:  

The Millennium Group
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