The Millennium Group
  • San Francisco, CA, USA
  • Hourly
  • Full Time

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsible for creating and maintaining a positive and professional front desk experience to visitors and clients.  Must have a strong customer experience mentality and presence.

Essential Duties and Responsibilities:

  • Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the corporate office and external. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers.
  • Greets customers, vendors, job applicants, employees from other locations and other visitors with high degree of professionalism and courtesy
  • Answering incoming calls and directing those calls to the proper parties. Calls must be answered in three rings or less.
  • Provides administrative assistance such as typing letters, preparing reports, maintaining files and entering data into spreadsheets.
  • Reserve conference rooms and coordinate with external catering companies to provide catering for meetings
  • Assistant liaise for office manager running day to day operations of the office including new hires, policy implementation, and organizing of company events.
  • Acting as a "go to" point of contact for clients and guests
  • Submit facility requests for items that need to be repaired on our floors and conference center
  • Coordinate video conferences between offices and troubleshoot any issues
  • Answering a very high volume of calls and routing them to the appropriate parties.
  • Answer emails regarding facilities and needs of the office
  • Monitoring front reception area.
  • Reserving visitor offices and overseeing communal office and meeting spaces
  • And any other tasks assigned

Qualifications and Requirements:

  • High school diploma or equivalent required; Associate's degree preferred.
  • Three years or more of experience as a receptionist in a corporate environment.
  • 2-3 years experience with Microsoft Office Software (Word, Excel, Outlook).
  • Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
  • Exhibits superior verbal communication and phone skills.
  • Exhibits exceptional customer service skills.
  • Consistently demonstrates professional demeanor, appearance and attitude.
  • Proven ability to remain calm under pressure; resilient.
  • Sound judgment and problem-solving ability.
  • Able to appropriately handle confidential and highly sensitive material.
  • Demonstrated ability to be flexible and adapt to an ever-changing work environment.
  • Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.

WATCH Where Service Matters:

The Millennium Group
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