The Millennium Group
  • Draper, UT, USA
  • Hourly
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Facility Help Desk Associate is the core contact for North America.  He/She responds to phone calls and emails from the employees at all client locations in North Amercica and issues work order tickets where appropriate and schedules meetings for all large spaces that can be configured to meeting requirements.


  • Manage daily calls and email activity, while dispatching work tickets through Manhattan and scheduling meeting space.
  • Respond to all emails within 2 hours during core business hours.
  • On a daily basis follow up via phone regarding responses for meeting set up and overdue work tickets.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Striving for one-call resolution of customer requests, Provide effective and timely resolution.
  • Strike a positive and cooperative tone with both customers and coworkers.
  • Enter activity data in logs, maintain records.
  • Ensure all procedures are followed at all times.
  • Utilizing Manhattan software, pull reports and analyze ticket information
  • Back up the Facility Coordinator position
  • Complete ongoing training to stay abreast of product, service and policy changes.
  • Other duties as assigned.


  • High School diploma or equivalent (GED) preferred but not required.
  • Customer Service experience required.
  • Minimum of 1-2 years help desk related experience preferred.
  • Must be very willing to work in an environment that requires heavy phone-based customer interaction.
  • Working knowledge of facilities experience.
  • Data base software experience preferred.
  • Stellar communication skills both verbal and written.
  • Demonstrated competency in Windows and Microsoft Office Software.
  • Demonstrated competency in MS Outlook Calendaring.
  • Keyboarding proficiency and use of automated systems.
  • Strong problem-solving skills and ability to make swift, sound judgments.
  • Ability to thrive in a lively working environment and multi-task.
  • Strong interpersonal skills: professional, courteous, friendly and empathetic.
  • Attention to detail.

WATCH Where Service Matters:  

The Millennium Group
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