The Millennium Group
  • Petaluma, CA, USA
  • Salary
  • Full Time

Eligible for Medical Insurance, Dental Insurance, Vision Insurance, 401k and more!


Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

  • Oversight of the Office Services staff at SFRe Petaluma and Alpharetta offices. Responsibilities including, but not limited to, the following:
  •  Develop correct staffing model and consistently review the model by performing data analysis to identify trends and opportunities to optimize solution for SFRe in terms of cost and efficiency.
     
  • Be immediately responsive to SFRe Operations Director. Act as the primary point of contact to ascertain needs, answer questions, respond to complaints and resolve problems relating to any of the employees, services or operation both SFRe offices.
  •  Authority to make decisions regarding changes to processes and procedures as requested by SFRe.
  •  Manage and oversee day-to-day operations of Office Services.
  •  Ensure SFRe job aids are adhered to in a consistent manner.
  •  Plan, execute, track, and report on all Office Services activities.
     
  • Meet all applicable health and safety standards.
  •  Manage associated vendors to ensure effective and economical operation of the services.
  • Reporting, including SLA reports.
     
  • Quality assurance Office Services.
  • Training of Office Services staff at both SFRe offices

Qualifications

  • High school diploma or equivalent.
  • Minimum 3 years customer service and office related experience preferred.
  • Intermediate Computer skills.
  • Strong detail and data entry skill set
  • Demonstrate the ability to be flexible and adapt to change in the work environment.
  • Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
  • Handle multiple projects at one time.
  • Lifting up to 50 lbs.
  • Attention to detail.
  • Must be able to pass a background test.

WATCH Where Service Matters

 





The Millennium Group
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