The Millennium Group
  • New York, NY, USA
  • Full Time

Eligible for Medical Insurance, Dental Insurance, Vision Insurance, 401k and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Essential Duties and Responsibilities:

  • Greet and assist visitors.
  • Confirm visitors have been pre-registered before approving admittance; notify the visitors' sponsorvia phone and/or email, that their guest has arrived. Escalate contact via mobile phone or through their assistant or co-worker if necessary.
  • Provide resources and information to clients, customers & guests.
  • Ensure accuracy for all administrative and concierge responsibilities.
  • Answer telephone switchboard in professional, timely, and pleasant manner, providing information and directing calls appropriately.
  • Monitor cleanliness and appearance of the high service desk.
  • Access and review clients' proprietary service request system (Archibus)(360 Facility/OneView)for new and outstanding service requests. Review and approve service tickets for assignment to designated service people.
  • Direct clients and guests to appropriate venue and interact with same professional, appropriate and pleasant manner.
  • Be knowledgeable in and follow all emergency and safety procedures. (same as above?)
  • Maintain professional appearance and behavior when in contact with guests and associates.
  • Cross train with other receptionists and switchboard operators.
  • Must be flexible with schedule, may be required to work overtime and adjust working hours to support operations.
  • Other duties as assigned


  • High school diploma or GED required.
  • One or more years of experience as a receptionist in a corporate environment.
  • Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
  • Exhibits superior written, verbal communication and phone skills; must be fluent in English and be able to communicate clearly. 
  • Consistently demonstrates professional demeanor, appearance and attitude.
  • Anticipates challenges and key deliverables well in advance of deadline; adept at forecasting needs and plans workload and calendar accordingly; performs tasks with a sense of urgency and consistently meets deadlines.
  • Able to appropriately handle confidential and highly sensitive material.

WATCH Where Service Matters:


The Millennium Group
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