The Millennium Group
  • Santa Clara, CA, USA
  • Salary
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Account Supervisor is responsible for providing leadership, operational support, ensuring TMG Best Practices compliance and client satisfaction. This position requires an individual with a minimum of 5 years leadership. The supervisor's  role will be to train, coach, develop the Lobby Ambassador program.  Also, this person must be able to fill in when an Lobby Ambassador is out. The  candidate should have the ability to identify and resolve potential problems, strong leadership, customer relationship skills. Must possess management skills to handle multiple locations and be able to multitask in high-pressure situations. Strong leadership skills along with communicating effectively with many different types of people. Travel will be required up to 30% of the time. 

Essential Duties and Responsibilities:

  • Develop North American team within multiple states across time zones effectively - including goal setting, touch bases, performance reviews and hiring.
  • Ensure office services (mail, shipping/receiving, lobby ambassadors, receptionists, facilities personnel and other related office services) are being handled according to expectations and with necessary urgency.
  • Supervise staff ensuring optimization of resources, vendors, and budgets in relation to grouping work, proposals and invoices within staff's approval limits.
  • Ensure supply ordering is being handled according to expectations.
  • Prepare and track Office Services metrics including budget tracking, volumes for all services, service level agreement compliance, and project tracking oversite.
  • Ensure staff is meeting quality and productivity standards
  • Ensure proper maintenance and usage of all equipment and supplies
  • Ensure production targets onsite are met daily, weekly, and monthly
  • Interface with the client, operations team, and corporate departments as necessary
  • Initiate communication and problem solving with regard to customer concerns.
  • Recommends Service Enhancements & Value add to clients
  • Manage budget and control expenses effectively
  • Oversee workflow, productivity and employees' performance.
  • Manage personnel to maintain operational flexibility to perform and fulfill the tasks requirements in the mail room operations and file room operations at all times.
  • Monitor file/document requests to stay in compliance.
  • Act as the primary records contact which includes providing supervision and direction to personnel.
  • Ensures adherence to all regulatory and contractual requirements.
  • Development of procedures to ensure the highest level of service and accountability.
  • Maintenance of all hard copy files and documents, including permanent, work paper, audit, confirmation, correspondence, and research files.
  • Prepare status reports from the records database for internal customers
  • Ensure quality assurance initiatives are being observed at all times.
  • Maintain positive customer relations. Respond to and resolve difficulty records management issues. Provide technical advice and assistance to personnel on matters related to sensitive and confidential records
  • Other reasonable tasks as assigned

 Qualifications and Requirements:

  • 4-year college degree is preferred; or equivalent experience in related field
  • Domestic travel is up to 30%
  • Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office Management; extensive management experience.
  • Strong ability to plan, prioritize and successfully execute multiple projects and deliverables with little or no direction.
  • Demonstrated experience in leading remote teams
  • 1-2 years' experience with Microsoft Office Software (Word, Excel,).
  • Excellent computer skills; spreadsheets applications
  • Must be able to pass required background testPossesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients
  • Strong team building skills to include, candidate selection

The Millennium Group
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