The Millennium Group
  • SF, CA, USA
  • DOE
  • Salary
  • Full Time

Med/Dent/Eye/401k/PTO/ etc.


Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

This position requires an individual with a minimum of 7-10 years leadership experience along with a proven track record of managing multiple locations for the following service lines; mail, shipping/receiving, copy, switchboard (receptionist) and other related office services.   The Operations Manager provides leadership, operational support, ensures TMG Best Practices compliance and client satisfaction.

 RESPONSIBILITIES:

  • Client Relations, Retention and Satisfaction
  • Employee Training
  • Audits
  • All Reporting Requirements
  • Implement Process Improvement
  • Handle and resolve problems
  • TMG's Best Practices
  • Contract Responsibilities: Understand and up-date the "Scope of Work", Maintain Good Vendor Relationships, Maintain/Monitor Contracts, Comply with all contractual requirements; customer survey, TMG Best Practices, etc. quarterly reviews, Scope of Work, Staffing Benchmark, etc.

SKILL SETS:

  • 7+ years of multi-site managerial experience.
  • Bachelor's degree in Business Administration OR 5 years related industry experience. 
  • Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
  • Leadership: Ability to lead group and get results.
  • Exceptional planning, prioritizing and organizational skills.
  • Excellent interpersonal and communication skills.
  • Willingness to travel to locations as necessary.
  • Ability to exercise independent judgment regarding ethical practices and conflict resolution.  

 

The Millennium Group
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