The Millennium Group
  • Draper, UT, USA
  • Hourly
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!


Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Lead  Facility Support Associate is the core contact for North America workplace issues.  He/She responds to phone calls and emails from the employees at all client locations in North Amercica and issues work order tickets where appropriate and schedules meetings for all large spaces that can be configured to meeting requirements.

Responsibilities:

  • Manage daily calls and email activity, while dispatching work orders through client work order management system and scheduling meeting space.
  • Identify and explain meeting room features to customers
  • Respond to all emails within 2 hours during core business hours.
  • On a daily basis follow up via phone regarding responses for meeting set up and overdue work orders.
  • Deliver world class customer service and build customer satisfaction and loyalty.
  • Striving for one-call resolution of customer requests, Provide effective and timely resolution.
  • Provide customers with directions and information regarding campus amenities, services, and hours of operation.
  • Anticipate and address customers' service needs.
  • Thank customers with genuine appreciation.
  • Speak with others using clear and professional language
  • Run and review daily reports/logs.
  • Maintain confidentiality of proprietary information.
  • Support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Strike a positive and cooperative tone with both customers and coworkers.
  • Enter activity data in logs, maintain records.
  • Utilizing work order management software, pull reports and analyze work order information to mitigate potential customer issues.
  • Ensure all procedures are followed at all times.
  • Complete ongoing training to stay abreast of product, service and policy changes.
  • Provide support and leadership to Facility Support Specialist
  • Back up to the General Services Supervisor
  • Other duties as assigned.

Qualifications:

  • High School diploma or equivalent (GED) .
  • Customer Service experience required.
  • Minimum of 2-4 years hospitality related experience preferred.
  • Must be very willing to work in an environment that requires heavy phone-based customer interaction.
  • Working knowledge of facilities experience.
  • Database software experience preferred.
  • Stellar communication skills both verbal and written.
  • Demonstrated competency in Windows and Microsoft Office Software.
  • Demonstrated competency in MS Outlook Calendaring.
  • Keyboarding proficiency and use of automated systems.
  • Strong problem-solving skills and ability to make swift, sound judgments.
  • Ability to thrive in a lively working environment and multi-task.
  • Strong interpersonal skills: professional, courteous, friendly and empathetic.
  • Attention to detail.

WATCH Where Service Matters:  





The Millennium Group
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