The Millennium Group
  • Menlo Park, CA, USA
  • Salary
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Enterprise Services Manager provides leadership, training, and direction to Site & Regional Managers and/or Site Contacts to ensure contract compliance and employee development at the site level. This position oversees implementation of and compliance to national procedures. Oversees and ensures account invoices and interacts with customer to ensure expectations are being met. This position is a key member of the marketplace management team and will be asked to work on special projects as needed as well as to assist in the day-to-day duties of his/her team. 

General Responsibilities including, but not limited to, the following: 

  • Prepare, maintain and communicate all operational goals while ensuring all operational procedures are being followed per company guidelines
  • Manage, coach, mentor, and develop staff to achieve objectives; conduct performance reviews
  • Participate in the recruitment and new hire onboarding process while ensuring client's culture is being fostered
  • Perform managerial responsibilities in accordance with the organization's policies and procedures
  • Represent the company for customer facing requirements and provide solutions for day to day challenges
  • Provide superior customer service by maintaining professional and courteous relationships with all customers and vendors
  • Interface with internal stakeholders as well as customers to establish and accomplish goals
  • Audit operations to ensure service standards are being met
  • Act as a community representative for client/TMG
  • Create and deliver effective verbal presentations to customers as necessary
  • Ensure company values are observable throughout the operation
  • Monitor space utilization/layout to ensure efficient and cost effective operations
  • Monitor and ensure departmental/facility key performance indicators (KPI) are met in a timely and cost effective manner
  • Evaluate operational processes and procedures, and develop strategies and implementation plans to improve and standardize all aspects of operations
  • Support local management of facility fiscal performance including profit & loss and budgeting
  • Responsible for driving start-up operational plans and effectively coordinating corporate assets (and associates) at the site
  • Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations


  • Bachelor's Degree in Logistics, Business, Management or other related field is highly preferred
  • Must possess 15 years of experience within the logistics field and 7 years in the 3PL industry of which five (5) years are in a leadership role of a warehouse or distribution center
  • Must have at least 7 years of experience managing a P&L
  • Prior experience of opening/starting/relocating a new 3PL warehouse operation from the beginning through first shipment and beyond
  • Ability to drive results and develop team while creating strong relationships with clients and internal associates
  • Willing to travel overnight up to 30% of the time
  • Excellent communication and presentations skills; ability to effectively present information and respond to questions from managers, clients, and associates
  • Identify and understand issues, problems and opportunities; possess solid judgment, problem-solving and decision making skills
  • Strong analytical skills, including analysis and interpretation of complex business documents as well as statistics and modeling
  • Understand and demonstrate a continuous improvement approach to day to day operations
  • Knowledge of continuous improvement initiatives such as ISO, LEAN, Six Sigma is preferred

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The Millennium Group
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