The Millennium Group
  • Charlotte, NC, USA
  • Hourly
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Under the direct supervision of the onsite lead, the Mail Associate is responsible for accurately sorting, posting and delivering mail, and for completing all mailroom/office services functions while providing high level customer service to The Millennium Group's client. 

Essential Duties and Responsibilities:

The image capture process is utilized by the associates responsible for the image capture of participant and institutional work requests. The lead's major duties are:

  • Opening and sorting mail items
  • Identifying and processing priority mail
  • Preparing mail items for scanning
  • Scanning documents into the workflow
  • Demonstrates sound judgment
  • Prepare shift reports
  • Lead shift operations
  • Determine job assignments
  • Maintain minimum level of team member to meet SLA requirements
  • Ensure quality/accuracy of work being performed

Image capture involves the scanning of paper documents into the organizations workflow systems; the preparation of mail is a meticulous process of separating mail into individual work requests from participants and institutions. Part of the process involves preparing documents in such a way as to ensure that the work requests can be better identified and routed by the Document Indexers downstream.

Process all new requests received into the company, including mail delivered by couriers from the Post Office and also mail received from other express courier services.

Minimum Required Skills and Qualifications:

  • Must have a HS diploma or equivalent.
  • Must be customer focused and display a professional demeanor.
  • Excellent written and verbal communication skills.
  • Possess general computer knowledge (data entry)                         
  • Ability to lift 50 lbs. or greater.
  • 1-2 years prior office services related experience.
  • Ability to carry out assigned tasks and projects to their completion.
  • Ability to identify and solve routine problems as they occur.
  • Ability to work individually or in a team environment.
  • Prior copy/scanning experience a plus.

The Millennium Group
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