The Millennium Group
  • Riverwoods, IL, USA
  • Hourly
  • Full Time

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

  • Schedules ongoing machine maintenance and ensures proper machine handling.
  • Knowledge of machine operation of the low to high-volume copiers.
  • Knowledge of GBC spiral binding, velo-binding, drill press operation, folding, cutting and collating.
  • Ability to select appropriate machines to run specific jobs.
  • Ability to ensure that quality and production standards are met.
  • Manage and staff Copy Center.
  • Provide DFS monthly production and services reports upon request.
  • Monitor, evaluate and produce according to schedule all digital print and finish work, including flyers, booklets, presentations and other material in a quality and timely manner.
  • Coordinate with client and customers on job requirements (including: supplies, due dates and quality checks).
  • Order copy supplies (paper, tabs, binders, etc.). DFS shall provide copy paper, tabs and binders.
  • Produce daily schedules of the completion of all digital jobs.
  • Produce daily schedules of the finishing requirements on all digital work.
  • Monitor and oversee all print jobs for accuracy (performing various Quality control checks) based on client requirements.
  • Deliver copy paper as needed.
  • Monitor and update workflow sheets based on job completion.
  • Perform or oversee all machine maintenance.
  • Assist in generating reports measuring production volumes, meter reads and billing totals.
  • Monitor inventory of all paper, products and supplies and report to Operations Manager.
  • Interface daily with various customers (either in person, telephone or email) on printing issues.
  • Deliver and pickup customer jobs, when necessary.
  • Make any recommendations to management on equipment upgrades or improvements.
  • Keeps Manager and Operations Manager informed of operational efficiencies and potential problems.
  • Resolves staff interpersonal conflicts.
  • Able to set priorities and motivate others.
  • Must be flexible to adapt to changes and multi-task.
  • Able to nurture or foster team work.
  • Must demonstrate leadership qualities and high customer service skills.
  • Other duties as assigned by manager

Qualifications:

  • High school diploma or equivalent.
  • Must have Supervisor experience in copy and finishing services.
  • Minimum 1 year print shop experience.
  • Minimum 2 years customer service and office related experience.
  • Excellent customer service skills; must possess a "can do" attitude.
  • Computer knowledge with Windows OS, Excel and Spreadsheets.
  • Handle multiple projects at one time.
  • Ability to effectively work individually and in team environment.
  • Attention to detail.
  • Competency in performing multiple functional tasks.
  • Must be able to lift up to 50 pounds.
  • Assertive and resourceful; self motivated; willing to ask questions and take initiative be able to communicate clearly.
  • Consistently demonstrates professional demeanor, appearance and attitude.

 

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The Millennium Group
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