The Millennium Group
  • Sunnyvale, CA, USA
  • Salary
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

The Account Manager (Shipping & Receiving) has full ownership of the account and is responsible for ensuring that we meet all Service Level Agreements with our client and with end users. The Account Manager will oversee Shipping & Receiving operations at our Sunnyvale and San Francisco offices and will provide leadership and operational support to ensure we follow TMG Best Practices and achieve client satisfaction. The role involves constant contact with the client and end users and will require strong written and verbal communication & presentations skills in phone calls and in one-on-one meetings.

Essential Duties and Responsibilities:

  • Maintains receiving and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Prepare, maintain and communicate all operational goals while ensuring all operational procedures are being followed per company guidelines
  • Manage, coach, mentor, and develop staff to achieve objectives; conduct performance reviews
  • Participate in the recruitment and new hire onboarding process while ensuring client's culture is being fostered
  • Perform managerial responsibilities in accordance with the organization's policies and procedures
  • Represent the company for customer-facing requirements and provide solutions for day to day challenges
  • Provide superior customer service by maintaining professional and courteous relationships with all customers and vendors
  • Interface with internal stakeholders as well as customers to establish and accomplish goals
  • Audit operations to ensure service standards are being met
  • Act as a community representative for client/TMG
  • Create and deliver effective verbal presentations to customers as necessary
  • Ensure company values are observable throughout the operation
  • Monitor space utilization/layout to ensure efficient and cost-effective operations
  • Monitor and ensure departmental/facility key performance indicators (KPI) are met in a timely and cost-effective manner
  • Evaluate operational processes and procedures, and develop strategies and implementation plans to improve and standardize all aspects of operations
  • Support local management of facility fiscal performance including profit & loss and budgeting
  • Responsible for driving start-up operational plans and effectively coordinating corporate assets (and associates) at the site
  • Ensuring the accurate and timely preparation of all necessary reports and records regarding facility operations

Qualifications and Requirements:

  • Minimum five years managerial experience
  • Bachelor's degree in Business Administration or five years related industry experience in Shipping and Receiving and/or Office Management
  • Must have a valid Drivers License and clean driving record
  • Leadership: ability to lead people and get results
  • Excellent interpersonal and communication skills
  • Domestic travel is up to 30%
  • Requires proven track record of operations leadership and integrity
  • Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients

WATCH Where Service Matters:

The Millennium Group
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