The Millennium Group
  • SF, CA, USA
  • Hourly
  • Full Time

Eligible for: Paid vacation and sick time, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!


Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Our Customer Services Associate requires the ability to float to multiple client locations throughout the Northern Bay Area (San Francisco, Oakland, Concord, Pleasanton...) areas to cross train and provide multiple coverage where necessary. The position is responsible for completing all mailroom/office services functions and providing customer service to The Millennium Group's client base. The position requires hour and transportation flexibility. Please note this is a full time/regular position and you will be eligible for medical, dental, and vision care benefits, 401k participation, and paid time off. 

Responsibilities:

  • Ability to commute to locations located in the Greater San Francisco metropolitan area including Pleasanton, Concord, Oakland......)
  • Provide leadership and training to other floaters
  • Step in as a Lead for other Leads who need coverage
  • Great customer service skills
  • Reliable and self-motivated
  • Able to communicate effectively with many different types of people
  • Perform multiple tasks
  • Ensure all safety procedures are followed at all times
  • Possess a "can do" attitude
  • Can effectively work individually or in a team environment
  • Filing of customer files on a daily basis both hard copy and electronic
  • Performs scanning and any prep work required to the documents before scanning into electronic format
  • Working in various systems to find or identify policy and claim information to determine proper routing
  • Indexing daily mail to determine handling staff and forward accordingly
  • Process and forward daily mail via electronic file system
  • Purge files
  • Deliver and pick up mail
  • Operate postage machine to process mail
  • Prepare items and mail pieces for processing, shipment or transportation
  • Maintains time, volume and delivery records
  • Ensure the highest levels of customer care on the phone, in email and in person
  • Follow policies and confidentiality dictations to safeguard data and information
  • Handles Meeting Services Set Up (arranging tables and chairs, refreshment service)
  • Stocking of paper and supplies in all copy centers
  • Servicing Coffee Stations
  • Stocking Office Supplies
  • Other responsibilities as assigned

Qualifications:

  • High School diploma or equivalent (GED).
  • Minimum of 1-2 years Customer Service experience preferred
  • Experience with Microsoft Office Software (Word, Excel, etc.).
  • Can stand or be on feet for long periods
  • Pass background check
  • Valid driver's license with a clean driving record and must have reliable transportation

WATCH Where Service Matters:  





The Millennium Group
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