The Millennium Group
  • King of Prussia, PA, USA
  • Hourly
  • Full Time

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Basic Function: The primary responsibility of the Lock Box QC Specialist is to ensure the quality of Lockbox operations progress target is zero defects for customers on quality control customers. Participate in gathering detailed error related information for the Lockbox function.  Identify quality problems and recommend solutions. Conduct internal assessments and audits as required. Maintain thorough understanding of the business being supported and its functions, processes, and operations.

Essential Duties and Responsibilities:

  • Perform the most highly specialized clerical duties pertaining to the department
  • Participate in the implementation of procedural and work process changes. 
  • Solve general problems/errors independently, refers the most involved problems/errors to management
  • Verifies checks are suitable for deposit, work is correctly re-associated, and detail is mailed correctly
  • Audit sensitive customers to ensure correct processing
  • Perform audit of mailroom, desk, high volume, outgoing packages, and transmissions
  • Document internal errors Assist Lockbox in meeting processing deadlines
  • Maintain accurate statistical records, i.e. RMM, TAS, QC database
  • Adheres to applicable compliance/operational risk controls in accordance with company or regulatory standards and policies
  • Maintain internal control standards, including timely implementation of internal and external audit points  Understand and follow customer specifications
  • Cross-trains on other functions
  • Maintain a thorough knowledge of the regulations and policies affecting unit. 
  • Keep abreast of changes and trends. 
  • Perform other duties as assigned, when necessary

Qualifications and Requirements:

  • High School diploma or equivalent (GED)

  • Detail Oriented


  • Previous bank or relevant operations experience (check handling)

  • Ability to work with minimal supervision Attention to detail and customer focused

  • Ability to perform in a high volume, deadline environment

  • Ability to multi-tasks effectively

  • Strong PC experience, including working knowledge of e-mail and word processing and spreadsheet software 

  • Excellent written and verbal communication skills

  • Problem resolution skills

  • Flexible schedule



The Millennium Group
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