The Millennium Group
  • Glendale, CA, USA
  • Salary
  • Full Time

Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Key Responsibilities

  • Ensure that all operational requirements, production controls, quality controls and customer SLA's are established and managed effectively resulting in non-conformance exposures (i.e., injuries, low productivity, employee dissatisfaction, etc.) and high client satisfaction
  • Develop and manage a team of fifty reports in the areas of Campus Distribution Services in Burbank, Glendale, New York, and San Francisco
  • Ensures client expectations are met or exceeded as outlined in the client contract
  • Resolves client issues and maintains effective customer relationships
  • Implement Six Sigma type operation governance and controls
  • Assist the Director in maximizing profit within accounts. This may include but not be limited to assisting finance in exploring those areas where profit opportunities exist, outlining opportunities for the Director and providing follow-up to measure the effectiveness of efforts to achieve profit improvement. Contribute to the expansion of services
  • Accountable for managing site financial budgets
  • Partner with other TMG leaders to implement new technology solutions to expand service capabilities and improve customer service
  • Analyze customer needs and operational capacity, generates complex management information reports and recommends effective solutions to achieve results
  • Coach and develop site management
  • Ensures contractual agreements and services are achieved
  • Create a pleasant working environment that is diverse, conducive to development, inclusive of others ideas and solutions, and where employees are valued for their contributions
  • Maintain and grow relationships with industry organizations and other external stakeholders in order to continue to acquire best in class operational expertise
  • Perform other duties as assigned


  • 4-year college degree is preferred; or equivalent experience in related field
  • Experience in Shipping & Receiving, Logistics, or Distribution required
  • Requires proven track record of operations leadership and integrity by possessing 5-7 years of related experience in Production, Office services; extensive management experience.
  • Possesses experience in a team environment by maintaining positive, productive relationships with co-workers, peers, management, and clients
  • Exceptional operational expertise including quality and six sigma process improvement and problem solving skills
  • Exceptional leadership expertise and demonstrated track record of creating employee engagement, hiring, retaining and developing staff
  • Demonstrated ability to balance tactical business needs with strategic directions
  • Ability to build strong internal and external business and customer relationships
  • Ability to solve complex and unique problems that have a significant impact on the business
  • Strong interpersonal and communication skills
  • Excellent analytic, verbal and written communication skills.
  • Working knowledge of Microsoft Office Suite with proficiency in Excel and PowerPoint 

WATCH Where Service Matters

The Millennium Group
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