The Millennium Group
  • King of Prussia, PA, USA
  • Salary
  • Full Time

 

Primary Responsibilities:

  • Managing transaction processing groups and/or functions, including assigning and setting workflow priorities
  • Managing a team of 6 full and part-time front line employees.
  • "Direct ownership" of remittance processing performance including allocating work in process to maximize high productivity and excellent quality
  • Providing guidance and development of the Team Leaders and Operations team members
  • Ensuring that all customer and bank guidelines, policies, and procedures are followed as they relate to operations, internal audit and security, and general management practices
  • Scheduling feedback and counseling with associates to ensure optimal performance
  • Present business updates to senior Managers
  • Oversee all facets of the operation to include mail sorting, batch registration, document scanning, reassociation and mail out
  • Establishes and maintains relationship with key customers/stakeholders.
  • Ensure proper supervisory/ management coverage is available at all times.
  • Ensure HIPAA controls and processes are adhered to.
  • Ensure records retention / destruction timeframes are followed.
  • Keep accurate inventory of all supplies being distributed on a daily/weekly basis for reporting basis.
  • Maintain volume metrics of activity.

 

Minimum Qualifications:

  • Minimum five years supervisory experience.
  • Bachelor's degree in Business Administration or five years related industry experience.
  • Ability to read and follow both written and verbal instructions
  • Excellent hand-eye coordination and manual dexterity
  • Strong attention to detail
  • Willingness to work in a high production, fast paced environment
  • Ability to multi-task and learn multiple functions
  • General data entry skills and basic PC knowledge
  • Leadership: ability to lead people and get results.
  • Ability to manage multiple priorities/projects.
The Millennium Group
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