The Millennium Group
  • Woodcliff Lake, NJ, USA
  • Hourly
  • Full Time

Eligible for: Vacation Time, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Key Responsibilities

  • Maintain equipment list for all printers/MFD's throughout the property by location and type as well as keep an updated floor plan for all 3 buildings.
  • Complete daily, monthly and quarterly reporting requirements on all equipment.
  • Supervise Office Services Associate.
  • Provide daily Key Operator duties to include cleaning glass, running test page, and filling paper trays.
  • Monitor PrintSolv data for alerts on all printers/MFD's in order to address problems before they are reported by the end user.
  • Assist with registering and/or correcting login issues with ID badges on print server
  • Responsible for all on-going setup and configuration when printer is replaced; responsible for desktop support and print driver deployment.
  • Utilize help desk system (eHorizon) for service requests.
  • Perform weekly inventory of Canon toner and order as needed.
  • Maintain control and inventory of other supplies maintained on site by the technicians.
  • Ensure all tasks have been completed in accordance with SLA's
  • Interact with customer to answer questions and provide updates on status of requests
  • View and respond to client email's in a timely manner
  • Prepare reports as required.
  • Support Printer/Copier requirements as defined as:
  • Check each device and perform necessary paper/toner/staple replenishment, defined by the agreed upon notifications and alerts
  • Maintain a log for each device so reliability can be verified.
  • If a device malfunctions, attempt to fix the problem, if unable to fix place a service call.
  • Acknowledge all service requests and alerts within 30 business minutes from the time the call was received.
  • If a device runs out of supplies (toner, staples) replenish the supplies no later than 1 hour from the time the call was received.
  • For non-supply replenishment related service requests and alerts physically respond to the call within 3 business hours of the time the call was received and remediate the call within 8 business hours of when the call was received.
  • Ensure appropriate levels of supplies are on-hand as required.
  • Other duties as assigned.


  • Must have a HS diploma or equivalent, some college preferred
  • Must be customer focused and display a professional demeanor.
  • Excellent written and verbal communication skills.
  • Possess above average computer knowledge (data entry, server access).
  • Ability to lift 50 lbs. or greater.
  • 1-2 years prior office services related experience.
  • Ability to carry out assigned tasks and projects to their completion.
  • Ability to identify and solve routine problems as they occur.
  • Ability to work individually or in a team environment.

WATCH Where Service Matters


The Millennium Group
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