The Millennium Group
  • Charlotte, NC, USA
  • Hourly
  • Full Time

Eligible for: PTO, Medical Insurance, Dental Insurance, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Essential Duties and Responsibilities:

  • Review incoming work items utilizing a computerized work routing system
  • Accurate identification of clients within a specified customer segment
  • Data entry of key client information into work-flow systems
  • Meet daily Service Level Agreements (SLAs) associated with the unit's work
  • Maintenance of all logs and reports pertaining to the unit

Qualifications and Requirements:

  • Strong typing and ten key skills (data entry)
  • Must have a HS diploma or equivalent
  • Must be customer focused and display a professional demeanor
  • Excellent written and verbal communication skills
  • Possess general computer knowledge (MS Office)
  • 1-2 years prior office services related experience
  • Works with a high level of accuracy and attention to detail
  • Ability to identify and solve routine problems as they occur
  • Ability to work individually or in a team environment
  • Ability to read Spanish is a plus
  • Willingness to submit to pre-employment background screening process

WATCH Where Service Matters: 

The Millennium Group
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